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Support & Learning

World-class training and documentation combined with world-wide support

Here for you 24/7 + 365 days

Tessitura’s suite of products includes unlimited 24x7x365 professional support and documentation. Our dedicated worldwide support team has decades of collective experience in both software support and the arts and culture industry. Support is not a starting point in the company, it is a profession, and our staff retention rate is over 85%. In-depth product documentation and training resources are available and updated with each new release. Our full-time learning resources department maintains our expansive library of documentation, free training guides, and video tutorials that are instantly available to members of your organization 24/7.

same-day response
pages of documentation
hours of video training

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Get Support

Create and manage your support tickets

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Browse through our Common Support Solutions for self-service fixes

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Product Help

Access hundreds of documents, troubleshooting tips, and training presentations

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Courses & Videos

Over 100 hours of video training

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“You run the best support desk I have ever worked with.”


Tony Constantino, University of Notre Dame

“Staff are highly skilled and enthusiastic, and their experience in the sector is second to none.”


Richie Walburton, Wigmore Hall